Paymanti Privacy Policy - Data Protection and Information Security

Privacy Policy - How Paymanti Collects, Uses and Safeguards Your Personal Data

At Paymanti, safeguarding your personal information is a fundamental commitment that underpins every aspect of our platform. This Privacy Policy provides a comprehensive explanation of the categories of data we collect, the purposes for which it is used, the storage and security measures applied, and the rights you hold regarding your own information when you use our services for mobile prepaid recharge, postpaid bill settlement, DTH television recharge, electricity utility payments, FASTag account top-up, insurance premium deposit, credit card bill payment, broadband and landline bill clearance, loan EMI repayment, municipal property tax payment, education fee transfer, charitable donation, subscription renewal, EV charging, metro and NCMC travel card top-up, piped gas and LPG cylinder booking, water supply bill payment, cable TV subscription and all other categories available on our platform.

The information we collect is limited to what is strictly necessary for transaction processing and platform improvement. This includes your full name, mobile number, email address and transaction-specific metadata such as biller identifiers, payment amounts and timestamps. We do not directly capture or store sensitive financial instruments such as credit card numbers, debit card details or bank account credentials. All payment processing is routed through PCI DSS compliant third-party gateway providers who handle financial data under their own security frameworks. Your personal information is never sold, licensed or made available to advertisers, marketing firms or any external entity for commercial purposes unrelated to your transactions.

Paymanti employs a multi-layered security architecture to protect your data throughout its lifecycle. All information transmitted between your browser and our servers is encrypted using 256-bit SSL protocols. Our infrastructure undergoes periodic vulnerability assessments and third-party security audits. User account credentials are hashed using industry-standard algorithms and stored separately from personal profile data. Access to production systems is restricted through role-based controls and logged for forensic review. In the event of any security incident, affected users will be notified in accordance with applicable data protection regulations.

You retain full control over your personal information on Paymanti. You may access, update or correct your profile details at any time through your account settings. You have the right to request complete deletion of your personal data by contacting our support team, and we will process such requests within 30 days subject to legal and regulatory record-keeping requirements. If you have any questions about how your data is handled or wish to exercise any of your privacy rights, please reach out to our grievance officer through the contact channels provided on our website.

Paymanti Data Handling Practices

  • Limited Collection
    We gather only essential identifiers — name, mobile number, email and transaction metadata — nothing beyond what is needed to process your requests.
  • Exclusive Purpose Binding
    Your data is used solely for transaction execution, customer support resolution and platform enhancement. No secondary or unrelated usage occurs.
  • Encryption at All Layers
    256-bit SSL encryption protects data during transmission. Credentials are hashed and stored separately from personal profiles for maximum security.
  • No Commercial Sharing
    Your information is never sold, rented or disclosed to advertisers or marketing organisations. Sharing is limited to payment processors on a need-to-know basis.
  • Data Subject Rights
    You can access, correct or request deletion of your personal data at any time. We comply with all applicable privacy regulations for data subject requests.
  • Periodic Policy Review
    This policy is reviewed and updated regularly to reflect evolving legal requirements and security best practices. Users are notified of material changes.

How to Exercise Your Data Privacy Rights on Paymanti

  1. 1
    Review the Full Policy
    Read this Privacy Policy thoroughly to understand what data we collect, why we collect it, how it is protected and what rights you hold regarding your information.
  2. 2
    Manage Your Account Data
    Log in to your Paymanti account to update your profile information, change your registered mobile number or email address, and review your transaction history.
  3. 3
    Submit a Data Request
    Contact our support team to request access to your personal data, correction of inaccurate information, or deletion of your account and associated records.
  4. 4
    Contact for Clarification
    If you have any questions about this policy or how your data is handled, reach out to our support team or grievance officer for prompt assistance.

Frequently Asked Questions About Paymanti Privacy Policy

What categories of personal information does Paymanti collect from users?

Paymanti collects your full name, mobile number, email address and transaction-specific details such as biller information and payment amounts. We do not directly store sensitive financial data like credit or debit card numbers as all payments are processed through PCI DSS compliant third-party payment gateways.

Does Paymanti share my personal data with advertisers or marketing companies?

No. Paymanti does not sell, rent or license your personal information to any third party for advertising or marketing purposes. Your data is shared exclusively with trusted payment processing partners on a need-to-know basis strictly for completing your requested transactions.

What security measures does Paymanti use to protect user data?

Paymanti implements 256-bit SSL encryption across all data transmission channels, maintains PCI DSS compliant payment infrastructure, conducts regular security audits and vulnerability assessments, and follows industry-standard protocols for credential hashing and secure data storage.

How can I request deletion of my personal information from Paymanti?

You can submit a data deletion request by contacting our support team with your registered mobile number or email address. We will verify your identity and process the deletion within 30 days. Certain transaction records may be retained as required by applicable financial regulations.

Does Paymanti use cookies or tracking technologies?

Yes, Paymanti uses essential cookies for session management and platform functionality, analytics cookies to understand aggregate usage patterns, and preference cookies to remember your settings. You can control non-essential cookies through your browser settings.

How will I be notified if the privacy policy is updated?

Paymanti reserves the right to update this privacy policy periodically. Changes will be reflected on this page with an updated effective date. We encourage users to review this policy regularly. Continued use of the platform after policy updates constitutes acceptance of the revised terms.